🔐 j3l Casino — Privacy Policy

2. Data Controller

j3l Casino is the data controller responsible for personal data collected through the j3l Platform. As data controller, j3l determines the purposes and means of processing your personal information. Where j3l engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual data processing agreements that require them to handle your information in accordance with applicable Philippine privacy law.

For all privacy-related enquiries, requests, and complaints, you may contact j3l's designated Data Protection Officer (DPO) at: [email protected]

3. Information We Collect

j3l collects personal data through various means, including account registration, gameplay activity, financial transactions, customer support interactions, and automatic technical data collection. The categories of information j3l may collect include:

3.1 Identity & Contact Information

• Full legal name (as it appears on a Philippine government-issued ID)
• Date of birth (for age verification — j3l requires players to be 21 years of age or older)
• Registered Philippine mobile number
• Email address (if provided)
• Residential address (for KYC verification purposes)
• Government-issued identification documents (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's licence)

3.2 Financial Information

• GCash mobile wallet number and transaction references
• PayMaya account details and transaction references
• Bank account details (for BPI, BDO, Metrobank, UnionBank, and other supported banks), including account name and number sufficient to process withdrawals
• Deposit and withdrawal transaction histories
• PHP wallet balance and gaming transaction records

3.3 Gameplay & Platform Activity Data

• Game sessions, bets placed, wins and losses across all j3l game categories (slots, live casino, sports betting, bingo, fishing games)
• Login timestamps, session durations, and j3l login history
• Promotion and bonus participation records
• Responsible gaming tool usage (deposit limit settings, self-exclusion requests, session reminders)

3.4 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Platform navigation patterns and feature interaction logs

3.5 Communications Data

• Records of communications with j3l customer support (live chat transcripts, support ticket content)
• Feedback, survey responses, and any voluntary information you provide to j3l

4. How We Use Your Data

j3l uses the personal data it collects for the following purposes:

• Account Creation & Management: To register your j3l account, verify your identity, maintain your account profile, and process your j3l login sessions.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods in Philippine Peso.
• KYC & Regulatory Compliance: To verify your identity and age (21+ requirement), comply with PAGCOR regulatory obligations, and fulfil Anti-Money Laundering Act (AMLA) requirements applicable to online gaming operators in the Philippines.
• Game Delivery & Platform Operation: To provide access to j3l's game library, live casino, sports betting, bingo, and fishing games; to record and settle bets; and to ensure the integrity and fairness of all gameplay.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, administer self-exclusion requests, apply deposit and loss limits, and fulfil j3l's responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities that may harm j3l or its players.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and provide account assistance to j3l players.
• Communications: To send transactional notifications (deposit confirmations, withdrawal updates, account security alerts) and, where you have opted in, promotional communications about j3l bonuses and offers.
• Platform Improvement: To analyse usage patterns, improve the j3l user experience, optimise game selection and lobby design, and fix technical issues.
• Legal Compliance: To comply with applicable Philippine laws and regulations, respond to lawful requests from regulatory authorities, and enforce j3l's Terms and Conditions.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, j3l processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform j3l's obligations under the agreement formed when you create a j3l account (account management, game delivery, payment processing).
• Legal Obligation: Processing required to comply with applicable Philippine law, including AMLA reporting obligations and PAGCOR licensing requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain optional data uses, where j3l has obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

j3l does not sell your personal data to third parties. j3l may share your information only in the following circumstances:

• Game Providers: Third-party gaming studios (including JILI Gaming, PG Soft, Pragmatic Play, and others) receive the minimum data necessary to deliver their games within the j3l Platform.
• Payment Processors: GCash, PayMaya, and banking partners receive transaction data necessary to process your PHP deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services may process your identification documents to fulfil j3l's KYC obligations.
• Regulatory Authorities: j3l may disclose data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or court order.
• IT & Infrastructure Providers: Cloud hosting, security, and analytics vendors who process data solely on j3l's instructions under data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of j3l's business assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

j3l uses cookies and similar tracking technologies on the j3l.bio website to provide core Platform functionality, remember your j3l login session, maintain your preferences, and analyse how the Platform is used. The types of cookies j3l uses include:

• Strictly Necessary Cookies: Essential for the Platform to function — including session authentication cookies that keep you logged in to your j3l account during an active session.
• Functional Cookies: Remember your language preferences, display settings, and other optional personalisation choices.
• Analytics Cookies: Collect anonymised data about how users navigate j3l, which pages are visited most frequently, and where users exit the Platform. This data is used to improve the j3l experience.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair core Platform functionality, including the j3l login process.

8. Data Retention

j3l retains your personal data for as long as your j3l account is active and for such additional period as required by applicable law or legitimate business necessity. Specific retention periods include:

• Account Data: Retained for the lifetime of your j3l account plus a minimum of 5 years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 10 years as required by AMLA and relevant Philippine financial regulations.
• KYC Documents: Retained for the duration of your account and for 5 years post-closure.
• Support Communications: Retained for 3 years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, j3l will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Data Security

j3l implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and j3l's servers, including all j3l login sessions.
• Encryption at rest for sensitive personal and financial data stored in j3l's systems.
• Access controls ensuring that only authorised j3l personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of j3l's platform infrastructure.
• OTP-based two-factor authentication for sensitive account actions.

Notwithstanding j3l's security measures, no method of internet transmission or electronic storage is 100% secure. j3l cannot guarantee absolute security, and you acknowledge that you provide your personal data at your own risk. In the event of a personal data breach that is likely to result in serious harm to your rights and freedoms, j3l will notify you and the National Privacy Commission within the timeframes required by applicable law.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j3l:

• Right to Be Informed: The right to be notified of how j3l collects and processes your personal data — which this Privacy Policy fulfils.
• Right to Access: The right to request a copy of the personal data j3l holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your j3l account.
• Right to Erasure: The right to request deletion of your personal data where j3l no longer has a lawful basis for retaining it, subject to j3l's legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or processing based on j3l's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format for transfer to another data controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe j3l has processed your data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact j3l's Data Protection Officer at [email protected]. j3l will respond to verified privacy rights requests within 30 days of receipt.

11. Children's Privacy

j3l Casino is strictly intended for adults aged 21 years and above in accordance with Philippine law. j3l does not knowingly collect personal data from persons under the age of 21. If j3l becomes aware that personal data has been collected from a person under 21 without appropriate verification, j3l will immediately suspend the relevant account, delete the data concerned, and report the matter to relevant authorities where required.

If you are a parent or guardian and believe that a minor has registered a j3l account or provided personal data to j3l, please contact j3l support immediately at [email protected].

12. Third-Party Services

The j3l Platform integrates third-party services for game delivery, payment processing, analytics, and customer support. While j3l takes care to engage reputable third-party providers and contractually requires them to maintain adequate privacy standards, j3l is not responsible for the independent privacy practices of third parties beyond j3l's contractual controls.

j3l does not include third-party advertising networks or social media tracking pixels that would transmit your browsing behaviour to unrelated third parties without your consent.

13. Changes to This Privacy Policy

j3l reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The "Last updated" date at the top of this Policy will be revised accordingly. For material changes, j3l will notify registered players via their registered mobile number or contact information prior to the changes taking effect.

Your continued use of the j3l Platform following notification of changes to this Policy constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how j3l protects your personal data.

14. Contact — Data Protection Officer

For all privacy enquiries, data access requests, correction requests, deletion requests, or complaints relating to j3l's processing of your personal data, please contact:

📧 Email: [email protected]

⏰ Response time: Within 30 days for formal privacy rights requests; within 2 business days for general privacy enquiries.

If you are not satisfied with j3l's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through the NPC's official complaints process.